Terms and Conditions

1. Urgent Bookings

For bookings requiring pickup within 3 hours, please call us directly on 0208 144 4043.

2. Passenger Numbers

Babies and children are counted as passengers. Please ensure you select a vehicle that can safely accommodate all passengers and luggage.

3. Child Seats

Baby, booster, and infant seats are available at £20.00 per seat when requested at the time of booking.

The passenger must specify the child's age and seating requirements when making the booking. Manzil Executive cannot guarantee the availability of child seats unless requested and confirmed in advance.

Passengers remain responsible for ensuring that the child seat requested is suitable for the child's age, height, and weight.

4. Additional Pickups and Drop-Offs

Additional pickups and drop-offs requested by the customer may incur extra charges.

• Additional pickups will be charged at the applicable pickup rate for the vehicle booked.
• Additional drop-offs will be charged at the applicable drop-off rate for the vehicle booked.
• Charges vary according to distance, location, journey deviation, and vehicle category.
• Additional pickup charges and additional drop-off charges may differ.
• Applicable charges will be confirmed at the time of booking whenever possible.

Passengers are strongly advised to allow sufficient travel time, particularly when travelling to airports, seaports, railway stations, events, or time-sensitive appointments.

6. Airport and Cruise Port Waiting Time

• All airport and cruise port pickups include 60 minutes of complimentary waiting time from the scheduled booking time.
• Flight delays are exempt from waiting time charges where valid flight details have been provided.
• Any waiting time exceeding the complimentary allowance will be charged at the applicable waiting time rate for the vehicle booked.
• Waiting time charges vary according to vehicle type and may differ from the vehicle's hourly chauffeur hire rate.
• Current waiting time charges are available upon request and at the time of booking.

7. Home, Hotel and Office Pickups

• A grace period of 10 minutes is allowed from the scheduled pickup time.
• Any waiting time exceeding the complimentary allowance will be charged at the applicable waiting time rate for the vehicle booked.
• Waiting time charges vary according to vehicle type and may differ from the vehicle's hourly chauffeur hire rate.
• By confirming a booking, the customer agrees to pay any additional waiting time charges incurred.

8. Driver Location

If you cannot locate your driver at the designated meeting point, please contact our office immediately on 0208 144 4043.

9. Missed Flights

If you miss your flight, you must notify us immediately so that we can inform the driver.

• For prepaid journeys, a refund will be issued less a 3% of administration fee will be charge on the total booking amount.
• If you are rebooked onto a later flight, we will provide the transfer service at no additional charge.

10. Pricing

• All quoted prices are per vehicle unless otherwise stated.
• Prices for transfers, chauffeur hire, waiting time, additional pickups, additional drop-offs, parking, tolls, congestion charges, airport fees, and other services may vary according to the vehicle category booked.
• Additional pickup charges and additional drop-off charges may differ and will be calculated separately.
• Waiting time charges are calculated separately and may differ from transfer rates and hourly chauffeur hire rates.
• All additional charges will be advised at the time of booking or applied in accordance with these Terms & Conditions.

11. No-Show Policy

A "No Show" occurs when:

• The passenger fails to meet the driver at the agreed pickup location and time.
• Incorrect booking details are provided, including incorrect dates, times, flight numbers, or pickup locations.
• The passenger cannot be contacted using the contact details provided at the time of booking.
• The passenger leaves the pickup location before the driver arrives and no alternative arrangements have been agreed with Manzil Executive.

No-shows may be charged at 100% of the booking value.

12. Arrival Information

For airport pickups, passengers must provide accurate arrival flight details, including flight number, arrival date, and arrival time. Failure to provide accurate information may result in additional charges or delays.

13. Vehicle Selection and Luggage

Passengers are responsible for selecting a vehicle suitable for the number of passengers and amount of luggage.

Manzil Executive reserves the right to refuse service where excess luggage would make the vehicle unsafe or unsuitable to operate.

14. Luggage Liability

Passengers are responsible for loading and unloading their luggage.

Manzil Executive accepts no liability for the loss of or damage to luggage, personal belongings, or valuables left unattended in the vehicle.

15. Cancellations

Standard Notice Requirements

• Bookings within London postcodes require a minimum of 24 hours' notice for cancellation.
• Bookings outside London and surrounding areas require a minimum of 48 hours' notice for cancellation.

Cancellation Charges

• Cancellation between 12 and 6 hours before the scheduled pickup time: 20% of the booking value.
• Cancellation between 6 and 2 hours before the scheduled pickup time: 50% of the booking value.
• Cancellation within 2 hours of the scheduled pickup time, or failure to notify us: 100% of the booking value.

16. Route Selection

Drivers will select the most suitable route based on traffic conditions, road closures, diversions, weather conditions, road safety, and journey times.

17. Limitation of Liability

Manzil Executive accepts no responsibility for missed flights, appointments, events, or connections resulting from:

• Traffic congestion
• Road traffic accidents
• Vehicle breakdowns
• Severe weather conditions
• Road closures or diversions
• Police incidents
• Acts of God
• Any other unforeseen circumstances beyond our reasonable control

18. Amendments and Changes

Bookings may only be amended or cancelled with the permission of Manzil Executive.

Changes can be requested by telephone or email and are subject to availability and any applicable price adjustments.

19. Subcontracted Services

Manzil Executive reserves the right to use approved subcontractors to fulfil bookings.

All subcontractors will be appropriately licensed, insured, and compliant with all applicable private hire vehicle regulations.

20. Booking Confirmation

No booking shall be deemed accepted until confirmed by Manzil Executive via email, SMS, WhatsApp, or any other written confirmation.

21. Booking Details and Passenger Responsibilities

The customer is responsible for ensuring that all booking information provided is accurate and complete, including:

• Passenger names
• Contact details
• Pickup and destination addresses
• Flight details
• Passenger numbers
• Luggage requirements
• Any special requirements

Manzil Executive shall not be liable for delays, additional charges, or service disruption arising from inaccurate or incomplete information supplied by the customer.

22. Passenger Conduct

Passengers must behave respectfully and responsibly at all times.

Manzil Executive reserves the right to refuse or terminate a journey if a passenger:

• Is abusive, threatening, violent, or intimidating.
• Is under the influence of alcohol or drugs to an extent that affects safety.
• Causes damage to the vehicle.
• Endangers the driver, vehicle, other passengers, or members of the public.

In such circumstances, the full fare may remain payable and no refund shall be due.

23. Vehicle Cleanliness and Damage

Customers shall be responsible for the reasonable cost of repairing any damage caused to a vehicle by any passenger during a booking.

Where a vehicle requires professional cleaning due to spillage, sickness, excessive dirt, smoking, vaping, or misuse, Manzil Executive reserves the right to recover reasonable cleaning and vehicle downtime costs.

24. Lost Property

Any property left in a vehicle will be retained for a reasonable period where practicable.

Manzil Executive accepts no liability for lost or forgotten items. Where the return of lost property is requested, additional delivery, postage, mileage, or administration charges may apply.

25. Chauffeur Service Standards

Whilst every effort will be made to provide the vehicle requested, Manzil Executive reserves the right to substitute a vehicle of an equivalent or higher category where operational circumstances require.

26. Contact Details

Manzil Executive A trading name of World Wise Cars Ltd
Telephone: 0208 144 4043
Email: admin@manzilexecutive.com
Website: www.manzilexecutive.com
Registered Office:
Westlink House
981 Great West Road
Brentford
TW8 9DN
Company Registration Number: 11808298

27. Seasonal Surcharges

A surcharge of 50% above standard rates applies to journeys taking place during:

• 24 December from 18:00 until 26 December at 23:59
• 31 December from 18:00 until 1 January at 23:59

28. Amendments to Terms & Conditions

Manzil Executive reserves the right to amend, update, or modify these Terms & Conditions at any time.

The latest version published by Manzil Executive shall apply to all bookings accepted after its publication.

29. Contractual Agreement

Manzil Executive is a trading name of World Wise Cars Ltd.

When a booking is accepted, the contract for the provision of transportation services is entered into between World Wise Cars Ltd trading as Manzil Executive and the customer.

World Wise Cars Ltd accepts responsibility for providing the transportation service that is the subject of the booking, regardless of whether the journey is undertaken by a Manzil Executive driver or an approved subcontractor.

Nothing in these Terms & Conditions shall affect any statutory rights afforded to consumers under applicable law.

30. Acceptance of Terms

By making a booking with Manzil Executive, the customer confirms that they have read, understood, and agreed to be bound by these Terms & Conditions.

This agreement applies to all bookings made directly, online, by telephone, email, mobile application, WhatsApp, or through an authorised representative.

Last Updated: September 2026

Manzil Executive is a trading name of World Wise Cars Ltd.
Registered Office: Westlink House, 981 Great West Road, Brentford, TW8 9DN
Company Registration Number: 11808298
© World Wise Cars Ltd. All Rights Reserved.